Managing Difficult Stakeholders Workshop

Saturday, February 04, 2012

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This program is designed for people who, by the nature of their project work, have direct contact with demanding stakeholders and must establish effective working relationships to obtain requirements, negotiate changes, resolve conflicts, and minimize the effects of undesirable and disruptive behavior. During this session you will practice techniques such as emotional JuJitsu, that will assist in solving conflicts and removing barriers that reduce productivity, frustrate team members and co-workers and slow organizational growth. This workshop will improve your ability to create higher levels of soft skills performance and to more effectively manage sponsor relationships.

This workshop is cofacilitated by Kay Wais and Frank Saladis.

Instructor: Frank Saladis

Frank P. Saladis, PMP, President of Project Imaginers Inc. received the prestigious Person of the Year Award from PMI in 2006 for his contributions to the organization and to the practice of project management.

Mr. Saladis is a Consultant and Instructor within the project management profession and has over 30 years experience in the telecommunications and project management training environment. He is a senior consultant and trainer for the International Institute For Learning Inc. and has held the position of National Project Manager for AT&T Solutions Information Technology Services and was a member of Cisco Systems Professional Services Project Management Advocacy organization.

Mr. Saladis is the originator of the now globally celebrated International Project Management Day.

He has written numerous leadership and project management related articles and has authored the following books:

The Project Management Workbook and PMP ® / CAPM ® Exam Study Guide that supplements Dr. Harold Kerzner’s textbook – Project Management, A Systems Approach to Planning, Scheduling and Controlling?, 9^th Edition published by John Wiley & Sons
Positive Leadership in Project Management, published by IIL.
Bringing the PMBOK to Life, published by John Wiley & Sons
Project Management Leadership with a View, published by John Wiley & Sons
Value Driven Project Management, published by John Wiley & Sons
What Executives Need to Know About Project Management, published by John Wiley & Sons
What Functional Managers Need to Know About Project Management , published by John Wiley & Sons

He is a member of the International Executive Guild and the NRCC Business Advisory Council. He has also held the position of Vice President of Education for the Global Communications Technology Specific Interest Group of PMI ® and holds a Masters Certificate in Commercial Project Management from the George Washington University. Mr. Saladis received the prestigious Lynn Stuckenbrook Person of the Year Award from the Project management Institute in 2006 for his contributions to the organization and to the practice of project management.

He is a Certified Project Management Professional and has been a featured presenter at the Project Management Institute ® Annual Symposiums, Project World, and Frontiers in Project Management.

He is a past president for the New York City Chapter-PMI and a Past-President of the PMI ® Assembly of Chapter Presidents. Mr. Saladis is a Co-Publisher of ALLPM newsletter and a contributor to the ALLPM project management website.

Who Should Attend?

The program is designed for project managers, project sponsors, project leaders, managers and employees who, by the nature of their project work, have direct contact with demanding stakeholders and difficult people and must establish effective working relationships to obtain requirements, negotiate changes, resolve conflicts, and minimize the effects of undesirable and disruptive behavior.

How You Will Benefit

Turn existing difficult situations into opportunities for personal growth
Utilize new techniques for reducing the probability and intensity of unpleasant encounters
Develop a positive attitude when working with difficult people
Enhance personal morale, group morale, performance and collaboration

Learning Objectives and Outline

Identify and classify typical behaviors and tactics of difficult stakeholders
Develop potential responses to effectively manage difficult stakeholders
Establish and manage stakeholder expectations
Align actions and behavior with client viewpoints and perspectives
Minimize the negative effects of confrontations
Develop solutions to resolve conflicts and manage irate or argumentative stakeholders

Part One:

Managing difficult stakeholders – identifying common tactics and behaviors frequently associated with difficult stakeholders
Review strategies for dealing with difficult stakeholders
Setting expectations
Team-building and influencing skills

Part Two:

The importance of maintaining strong and positive relationships in the work environment
Stakeholder analysis
The difficult client – what makes a stakeholder difficult?
Behaviors associated with difficult stakeholders
Maintaining control during encounters with rude or hostile stakeholders
Effective communications – Skills that will improve communication

Materials

Participants in this program will receive a "Managing Difficult Stakeholders" workbook that serves as a good reference and refresher in the future.

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